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1. Orders are sent out on a standard 3-day service unless overnight is requested.
2. If any problems are encountered with an order, (damaged, short, incorrect item), then the sales office must be informed within 3 working days of delivery. Please note that goods signed for as OK have No claim.
3. If you wish to return an item that you have ordered incorrectly, there will be a 10% handling fee and the goods should be returned at your own expense. If our responsibility, the goods will be collected by your sales representative.
4. Items that cannot be supplied ex-stock will be held on backorder for supply as soon as product is available. Orders under £20 will be held until your next order.
5. Carriage charges are:

UK Mainland Ireland Islands
Charge Order Value Charge Order Value Charge Order Value
£12.50 Up to £190 €15 All up to €400 £25
Up to £199
£200 - £399
Carriage Paid £190+ Carriage Paid €400+ Carriage Paid £400
Pallets £30 Pallets €50 Pallets £60
Overnight delivery has a £2.50 surcharge.

Webshop orders over £70 / €90 are free of carriage* for UK mainland and Ireland
*(excluding wholegoods and bucket edging).

6. Any delivery queries should be made to our sales office.

© 2018 - Gwaza Ltd

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